FREQUENTLY ASKED QUESTIONS

1. How big are the cookies really?

Our cookies weigh 10 ounces plus any toppings added on and are approximately 5 inches in diameter.

2. Can I buy just one cookie?

Of course.

3. Do you ship internationally?

We ship to most countries across the globe. Please email us at customerservice@dtmcookie.com to make sure we ship to your country.

4. How long do the cookies last?

In the freezer- up to 6 months

In the refrigerator- up to a month

On the counter properly sealed (i.e. Box, Ziploc, Foil Wrapped, Cling Wrapped, Plastic container) - three weeks

5. Do you deliver?

We deliver within a certain radius on Long Island, NY. Email customerservice@dtmcookie.com for details.

6. How long does shipping take?

*1-4 business days, within the US, depending on location. If outside US, please email us at customerservice@dtmcookie.com.

7. What do I do if I lose my heating instructions?

No need to worry! You can find the heating instructions in the drop down menu under "About us."

8. Do you cater?

Yes we do! Ask about our incredible catering options for your special event. Please contact Joey@dtmcookie.com for further information!

9. Do you Wholesale?

Absolutely! Please contact Joey@dtmcookie.com for further information!

10. Do your products contain wheat/dairy/nuts or other allergens?

Many of our products contain or may come into contact with common food allergens, including eggs, milk, wheat, soy, peanuts and/or tree nuts. Our kitchen is not an allergen-free environment. Although not all of our products contain food allergens, all of our products are baked or prepared in an environment where eggs, milk, wheat, soy, peanuts and/or tree nuts are present. Please contact us for information about our Gluten Free and Allergen sensitive lines @ customerservice@dtmcookie.com.

11. Are you Kosher?

We use only certified Kosher ingredients in our cookies.

* We are not responsible for shipping delays once item has been shipped.